Print Page | Contact Us | Sign In | Join GAWP
2020 GAWP Customer Experience Workshop - Live Online
Register View Registrations Tell a Friend About This EventTell a Friend

 Export to Your Calendar 9/24/2020
When: Thursday, Sep 24, 2020
Workshop starts at 8:30 AM and ends at 3:30 PM
Where: Virtual Zoom Workshop
United States
Contact: GAWP Member Services

Online registration is available until: 9/23/2020
« Go to Upcoming Event List  


GAWP Customer Experience Workshop -

Taking Customer Service to the Next Level

A workshop designed for employees at all levels of water and sewer utilities. Managers and supervisors, customer service, call center and field staff personnel will benefit from these topics.





- Welcome – Becky Butts – Customer Service Committee Chair, Columbus Water Works


- Ice Breaker


- Panel Discussion – Aligning Customer Service Deliverables with Departmental or Business objectives


- State of Customer Service in Water


- Questions for Speakers


- Break


- Breakout Sessions

1. How to Deal with Uncooperative Coworkers

2. Characteristics of Successful Teams

3. Customer Relationship Building


- Sessions Report and Discussion


- Q&A and Closing Remarks


- Adjourn


4 Recertification points provided for participation


Need to transfer a registration to another person?



Only employees of GAWP Corporate & Utility Members will be permitted to request invoicing. All cancellations must be received in writing on company letterhead 2 weeks prior to the date of the class. After the 2 week deadline, you are no longer eligible for refunds but substitutions are welcome. No refunds for those who register and fail to attend.