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2020 GAWP Customer Experience Workshop - Live Online
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 Export to Your Calendar 9/24/2020
When: Thursday, Sep 24, 2020
Workshop starts at 8:30 AM and ends at 3:30 PM
Where: Virtual Zoom Workshop
Georgia
United States
Contact: GAWP Member Services
770-618-8690


Online registration is available until: 9/23/2020
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GAWP Customer Experience Workshop -

Taking Customer Service to the Next Level

A workshop designed for employees at all levels of water and sewer utilities. Managers and supervisors, customer service, call center and field staff personnel will benefit from these topics.

 

  Agenda

 

 

- Welcome – Becky Butts – Customer Service Committee Chair, Columbus Water Works

 

- Ice Breaker

 

- Panel Discussion – Aligning Customer Service Deliverables with Departmental or Business objectives

 

- State of Customer Service in Water

 

- Questions for Speakers

 

- Break

 

- Breakout Sessions

1. How to Deal with Uncooperative Coworkers

2. Characteristics of Successful Teams

3. Customer Relationship Building

 

- Sessions Report and Discussion

 

- Q&A and Closing Remarks

 

- Adjourn

 

4 Recertification points provided for participation

 

Need to transfer a registration to another person?

 

 

Only employees of GAWP Corporate & Utility Members will be permitted to request invoicing. All cancellations must be received in writing on company letterhead 2 weeks prior to the date of the class. After the 2 week deadline, you are no longer eligible for refunds but substitutions are welcome. No refunds for those who register and fail to attend.