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2019 Customer Service Workshop
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3/13/2019
When: Wednesday, Mar 13, 2019
Check in starts at 8:00 AM. Workshop starts at 8:30 AM
Where: GAWP HQ
1655 Enterprise Way
Marietta, Georgia  30067
United States
Contact: Susana Lanier
770-618-8690


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WOWING Your Internal and External Customers

A workshop designed for employees at all levels of water and sewer utilities. Managers and supervisors, customer service, call center and field staff personnel will benefit from these topics

 Click HERE to download a copy of the program.

Agenda

7:30 - 8:30 AM        Workshop Registration and Breakfast

8:30 - 9:00 AM        Welcome

9:00 - 10:00 AM      How To Deal with Difficult and Irate Customers

10:00 - 10:15 AM    Break

10:15 - 11:30 AM    The Importance of Internal Customer Service in Order to Deliver Great External Customer Service

11:30 - 12:00 AM    Door Prizes

12:00 - 1:00 PM      Lunch & Networking

1:00 - 2:30 PM        Breakout Sessions

-Growth Opportunity in the Water Profession

-Building Team Morale

-Communications Between Managers and Staff

-What is the Perspective of Our Customers and How they Perceive us in the Industry

2:30 - 2:45 PM        Break

2:45 - 3:30 PM        Sessions Report and Discussion

3:30 - 4:00 PM        Q&A and Closing Remarks

 

4 Recertification points provided for participation

**Continental Breakfast and Lunch provided

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Only employees of GAWP Corporate & Utility Members will be permitted to request invoicing. All cancellations must be received in writing on company letterhead 2 weeks prior to the date of the class. After the 2 week deadline, you are no longer eligible for refunds but substitutions are welcome. No refunds for those who register and fail to attend.