GAWP Customer Experience Workshop -
Taking Customer Service to the Next Level
A workshop designed for employees at all levels of water and sewer utilities. Managers and supervisors, customer service, call center and field staff personnel will benefit from these topics.
If you can't make it to this workshop, this same workshop will be offered again on September 24, 2020.
8:00 – 8:30 am Workshop Registration & Breakfast
8:30 – 8:45 am Welcome – Becky Butts – Customer Service Committee Chair, Columbus Water Works
8:45 – 9:15 am Ice Breaker
9:15 – 10:15 am Panel Discussion – Aligning Customer Service Deliverables with Departmental or Business objectives
10:15 – 10:30 am Break - Door Prizes
10:30 – 11:30 am State of Customer Service in Water
11:30 – 12:00 pm Questions for Speakers
12:00 – 1:00 pm Lunch
1:00 – 2:30 pm Breakout Sessions
1. How to Deal with Uncooperative Coworkers
2. Characteristics of Successful Teams
3. Customer Relationship Building
2:30 – 2:45 pm Break – Door Prizes
2:45 – 3:30 pm Sessions Report and Discussion
3:30 – 4:00 pm Q&A and Closing Remarks
4:00 pm Adjourn
4 Recertification points provided for participation
**Continental Breakfast and Lunch provided
Need to transfer a registration to another person?
Click HERE for a list of hotels convenient to GAWP
Only employees of GAWP Corporate & Utility Members will be permitted to request invoicing. All cancellations must be received in writing on company letterhead 2 weeks prior to the date of the class. After the 2 week deadline, you are no longer eligible for refunds but substitutions are welcome. No refunds for those who register and fail to attend.