Print Page | Contact Us | Sign In | Join GAWP
2020 GAWP Customer Experience Workshop - Live Online
View Registrations Tell a Friend About This EventTell a Friend
 

 Export to Your Calendar 9/24/2020
When: Thursday, Sep 24, 2020
Check in starts at 8:00 AM. Workshop starts at 8:30 AM
Where: Virtual Zoom Workshop
Georgia
United States
Contact: GAWP Member Services
770-618-8690


Online registration is closed.
« Go to Upcoming Event List  

 

GAWP Customer Experience Workshop -

Taking Customer Service to the Next Level

A workshop designed for employees at all levels of water and sewer utilities. Managers and supervisors, customer service, call center and field staff personnel will benefit from these topics.

 

  Agenda

 

8:00 – 8:30   am                      Workshop Registration & Breakfast

 

8:30 – 8:45   am                      Welcome – Becky Butts – Customer Service Committee Chair, Columbus Water Works

 

8:45 – 9:15 am                        Ice Breaker

 

9:15 – 10:15 am                      Panel Discussion – Aligning Customer Service Deliverables with Departmental or Business objectives

 

10:15 – 10:30 am                    Break - Door Prizes

 

10:30 – 11:30 am                    State of Customer Service in Water

 

11:30 – 12:00 pm                   Questions for Speakers

 

12:00 – 1:00 pm                      Lunch

 

1:00 – 2:30 pm                        Breakout Sessions

1. How to Deal with Uncooperative Coworkers

2. Characteristics of Successful Teams

3. Customer Relationship Building

 

2:30 – 2:45 pm                        Break – Door Prizes

 

2:45 – 3:30 pm                        Sessions Report and Discussion

 

3:30 – 4:00 pm                        Q&A and Closing Remarks

 

4:00 pm                                   Adjourn

 

4 Recertification points provided for participation

 

Need to transfer a registration to another person?

 

 

Only employees of GAWP Corporate & Utility Members will be permitted to request invoicing. All cancellations must be received in writing on company letterhead 2 weeks prior to the date of the class. After the 2 week deadline, you are no longer eligible for refunds but substitutions are welcome. No refunds for those who register and fail to attend.