GAWP Customer Experience Workshop -
Taking Customer Service to the Next Level
A workshop designed for employees at all levels of water and sewer utilities. Managers and supervisors, customer service, call center and field staff personnel will benefit from these topics.
8:00 – 8:30 am Workshop Registration & Breakfast
8:30 – 8:45 am Welcome – Becky Butts – Customer Service Committee Chair, Columbus Water Works
8:45 – 9:15 am Ice Breaker
9:15 – 10:15 am Panel Discussion – Aligning Customer Service Deliverables with Departmental or Business objectives
10:15 – 10:30 am Break - Door Prizes
10:30 – 11:30 am State of Customer Service in Water
11:30 – 12:00 pm Questions for Speakers
12:00 – 1:00 pm Lunch
1:00 – 2:30 pm Breakout Sessions
1. How to Deal with Uncooperative Coworkers
2. Characteristics of Successful Teams
3. Customer Relationship Building
2:30 – 2:45 pm Break – Door Prizes
2:45 – 3:30 pm Sessions Report and Discussion
3:30 – 4:00 pm Q&A and Closing Remarks
4:00 pm Adjourn
4 Recertification points provided for participation
Need to transfer a registration to another person?
Only employees of GAWP Corporate & Utility Members will be permitted to request invoicing. All cancellations must be received in writing on company letterhead 2 weeks prior to the date of the class. After the 2 week deadline, you are no longer eligible for refunds but substitutions are welcome. No refunds for those who register and fail to attend.