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2020 GAWP Customer Experience Workshop
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 Export to Your Calendar 9/24/2020
When: Thursday, Sep 24, 2020
Check in starts at 8:00 AM. Workshop starts at 8:30 AM
Where: GAWP HQ - Greene Room
1655 Enterprise Way
Marietta, Georgia  30067
United States
Contact: GAWP Member Services

Online registration is available until: 9/22/2020
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GAWP Customer Experience Workshop -

Taking Customer Service to the Next Level

A workshop designed for employees at all levels of water and sewer utilities. Managers and supervisors, customer service, call center and field staff personnel will benefit from these topics.




8:00 – 8:30   am                      Workshop Registration & Breakfast


8:30 – 8:45   am                      Welcome – Becky Butts – Customer Service Committee Chair, Columbus Water Works


8:45 – 9:15 am                        Ice Breaker


9:15 – 10:15 am                      Panel Discussion – Aligning Customer Service Deliverables with Departmental or Business objectives


10:15 – 10:30 am                    Break - Door Prizes


10:30 – 11:30 am                    State of Customer Service in Water


11:30 – 12:00 pm                   Questions for Speakers


12:00 – 1:00 pm                      Lunch


1:00 – 2:30 pm                        Breakout Sessions

1. How to Deal with Uncooperative Coworkers

2. Characteristics of Successful Teams

3. Customer Relationship Building


2:30 – 2:45 pm                        Break – Door Prizes


2:45 – 3:30 pm                        Sessions Report and Discussion


3:30 – 4:00 pm                        Q&A and Closing Remarks


4:00 pm                                   Adjourn


4 Recertification points provided for participation

**Continental Breakfast and Lunch provided

Need to transfer a registration to another person?


Click HERE for a list of hotels convenient to GAWP



Only employees of GAWP Corporate & Utility Members will be permitted to request invoicing. All cancellations must be received in writing on company letterhead 2 weeks prior to the date of the class. After the 2 week deadline, you are no longer eligible for refunds but substitutions are welcome. No refunds for those who register and fail to attend.